Channels
Your agent has its own address on email, text, Slack, and in-app chat. Four channels, one memory — the same conversation continues no matter how your customer reaches out.
Channels
Your agent lives on four channels. It has its own address on each one — and the same memory across all of them. A customer who emails your agent in the morning can text it in the afternoon and pick up right where they left off.
A dedicated inbox at your domain or ours — inbound and outbound
Text
A real US phone number — SMS, RCS, and iMessage
Slack
The agent joins your workspace as its own profile
In-App
A direct line to your agent inside the CustomAgents dashboard
How channels work
Each channel is independent but shares the same underlying memory. The agent knows which channel a message came from and responds appropriately — short replies on text, longer ones on email when the situation calls for it.
You can enable any or all four channels per agent. There is no additional cost to enable a channel.
Setting up channels
Channels are configured in your agent's settings under the Channels tab. Each channel has its own address or profile:
- Email — your agent's email is assigned when you create it. You can use a
@my.customagents.ioaddress or connect your own domain. - Text — a US phone number is assigned automatically. Texts come from that number.
- Slack — connect your Slack workspace via OAuth. The agent appears as its own profile.
- In-App — available immediately. No setup required.