Your agent gets a real email address — at your domain or ours. It handles your inbox while you handle the work only you can do.
Your agent has its own email address. Customers email it, it emails back. You can email it too — to give it new instructions, forward something for it to handle, or just check in.
How it works
When you create an agent, it gets a @my.customagents.io address by default. You can switch to your own domain at any time.
Inbound: Every email that arrives in the agent's inbox is read and processed. The agent replies based on your instructions, its knowledge base, and any connected integrations.
Outbound: The agent can initiate emails too — follow-ups, confirmations, introductions. You control when it's allowed to do this via the autonomy settings.
Thread memory: The agent remembers every email thread it's been part of. If a customer emails from a new thread, the agent still recognizes them if it has seen them before.
Custom domain setup
Connect your own domain so your agent has a support@yourdomain.com address.
- Go to your agent's settings → Channels → Email
- Click Connect domain
- Enter your domain
- Follow the one-click DNS setup via Entri
Setup takes under two minutes. No technical knowledge required.
Autonomy modes for email
See Autonomy modes for details on draft mode vs. auto-respond.