How CustomAgents Works
Create an agent with its own email address, phone number, and Slack profile in under 5 minutes. No code required.
The process
Define the role
Write your agent's instructions in plain language: "You are a customer support agent for an online furniture store. Handle returns, answer product questions, and escalate anything involving damaged items to me."
Agent gets its own email
Each agent receives a dedicated email address instantly — support@yourdomain.com or agentname@customagents.io. The agent owns this inbox. Emails arrive in real-time via webhooks, not polling.
Connect your tools
Connect your platforms via one-click OAuth: Instagram, LinkedIn, Shopify, Google Drive, Eventbrite, and Canvas LMS. The agent uses these tools within conversations automatically.
Set autonomy level
Start in draft mode — every response is written by the agent and reviewed by you before sending. Move to auto-respond with escalation rules as trust builds. Eventually, full autonomy for routine work.
Go live
Toggle the agent on. Customers email the address and receive intelligent, contextual responses within seconds. You monitor via the dashboard and adjust instructions as needed.
What each agent gets
Dedicated Email
A real email address that receives, reads, classifies, and responds to email autonomously.
Context Memory
Remembers every conversation across email, text, and Slack. Same context, same agent across all three channels.
Contact Management
Builds a contact list from every conversation. History, context, and interaction logs — all built in.
Configurable Autonomy
Draft mode, auto-respond, or full autonomy. Escalation rules for edge cases.
Integrations
One-click OAuth for Instagram, LinkedIn, Shopify, Google Drive, Eventbrite, and Canvas LMS.
Scheduled Tasks
Follow-ups, reminders, and automated sequences on your schedule.
Dive deeper
Creating an Agent
Step-by-step walkthrough of building your first agent
Autonomy Modes
Draft mode, auto-respond, escalation rules — how to build trust gradually
The Admin Relationship
How your agent knows when to ask the boss
Channels
Email, text, Slack, and in-app — four channels, one memory
Skills
Built-in capabilities every agent has — no integrations required
Launch a CustomAgent in Five Minutes
CustomAgents gives your business an agent with its own name, inbox, and phone number. It handles email, texts, and Slack so you don't have to. First agent free, $20 per additional.
Creating an Agent
A complete walkthrough of creating your first agent on CustomAgents — from sign-up to live in under 5 minutes.