How Custom Agents Works
Create an agent with its own email, reasoning engine, and CRM in under 5 minutes. No code required.
The process
Define the role
Write your agent's instructions in plain language: "You are a customer support agent for an online furniture store. Handle returns, answer product questions, and escalate anything involving damaged items to me."
Agent gets its own email
Each agent receives a dedicated email address instantly — support@yourdomain.com or agentname@customagents.io. The agent owns this inbox. Emails arrive in real-time via webhooks, not polling.
Connect your tools
Connect integrations via OAuth: Shopify, Stripe, Google Calendar, HubSpot, Calendly, and more. The agent uses these tools autonomously within conversations.
Set autonomy level
Start in draft mode — every response is written by the agent and reviewed by you before sending. Move to auto-respond with escalation rules as trust builds. Eventually, full autonomy for routine work.
Go live
Toggle the agent on. Customers email the address and receive intelligent, contextual responses within seconds. You monitor via the dashboard and adjust instructions as needed.
What each agent gets
Dedicated Email
A real email address that receives, reads, classifies, and responds to email autonomously.
Reasoning Engine
Powered by Claude (Anthropic). Reasoning, classification, tool use, web search, multi-turn context.
Built-in CRM
Auto-populates from every conversation. Contact history, relationship context, and interaction logs.
Configurable Autonomy
Draft mode, auto-respond, or full autonomy. Escalation rules for edge cases.
Integrations
OAuth connections to Google, Microsoft, Shopify, Stripe, Calendly, and more. Your existing tech stack.
Scheduled Tasks
Follow-ups, reminders, and automated sequences on your schedule.