Web Search

Your agent can search the web in real time. Ask it anything that requires current information and it looks it up.

What it's used for

• Current pricing — "What's the going rate for freelance copywriters in NYC?"
• Competitor research — "What are the main features of [competitor]?"
• News and events — "What's the latest news about [topic]?"
• Fact-checking — "Is [claim] accurate?"
• Time-sensitive answers — anything that changes and can't be in a static knowledge base

How it works

The agent searches the web and summarizes the results within the conversation. It doesn't link out — it tells you what it found in plain language, citing sources when relevant.

When it's used automatically

If a customer asks your agent something current that isn't in the knowledge base, the agent may search the web to find a better answer — rather than guessing or saying it doesn't know. This behavior is controlled by your instructions. You can tell the agent when to search and when not to.

No setup required

Web search is built in. No API key or connection needed.